FAQ

No, there are only one day tickets. If you would like to come and go whenever you please then we would recommend the yearly ticket. Infos about tickets

Yes, but only with a valid stamp. Before leaving the zoo please go to one of the ticket offices and have your ticket stamped and with this you may visit the zoo a second time on that day. This is also important to remember should you want to eat in the “Gasthaus Tirolergarten” or in “Landtmann`s Parkcafé” both of which are outside of the zoo perimeter.

No, there are no price reductions for these groups.

Yes, having shown the appropriate official documentation indicating receipt of the minimum pension or alternatively the old Social Pass marked “p” reduced tickets can be obtained.

For such persons with a more than 50% disability as proven by the disability certificate a price reduction is granted.
Disabled children and juveniles up to their 19^th birthday are granted free admission; one accompanying person pays a reduced admission fee.
Persons with 100% disability and one attendant are granted free admission.

The zoo is to a large extent barrier-free. There are parking facilities for the disabled on the “Seckendorff-Gudent Weg”. The pathways to the historical part of the zoo via the entrance “Tirolergarten” are very steep and not suitable for wheelchair use. The tree-top path is more suitable, but may be closed due to adverse weather conditions.

Barrier-free toilets for disabled persons are available at the ORANG.erie, in the Elephant House, in the Rainforest House and also at the “”Tirolerhof”. In order to use the disabled toilets at the entrances Hietzing and Neptun you will need a euro-key which can be borrowed at the relevant ticket offices. The toilets in the Ape House require your own euro-key.

Wheelchairs may be borrowed free of charge at all three zoo entrances. Please contact our info-centre (01/8779294-219) well in advance to reserve a wheelchair. You are asked to deposit an official form of identification as security.

Trained guide dogs for the blind and assistance dogs (with ID card and recognition vest) are exempt from the dog prohibition.

The zoo offers special tours for blind persons. Further information can be obtained from our booking centre (tel.01/8779294-500) Monday to Friday from 8 a.m. to 4 p.m. or by email: reservierung@zoovienna.at

This ticket is valid for one year from the date of purchase, and entitles the holder to visit the zoo as often as desired. It can be purchased at all three zoo ticket offices, Hietzing, Neptun and Tirolerhof, and on expiry can also be renewed here.

In order to issue this ticket, name and date of birth are necessary. It is only valid in conjunction with a photo ID and must be shown at every visit. It is not transferrable and will be withdrawn in the event of misuse. Children that do not have a photo ID require a photograph for their annual ticket.

Vouchers for yearly tickets may be purchased at the zoo ticket offices or via the online shop: www.zoovienna.at/shop

If you have lost or forgotten your annual ticket, we will be happy to issue you a replacement for EUR 4. This will have the same expiry date as the original, as well as all the same registration data. Your new replacement ticket invalidates the original.

If your ticket is stolen, we will issue a duplicate at the Infocenter Hietzing upon production of the police report and a valid photo ID.

The zoocard is a free customer card and has no expiry date. It can be requested by any visitor over the age of 18. It does not replace a yearly ticket, but offers benefits to the zoo visitor. The zoocard entitles you to discounts in some of our catering establishments, in the zoo-shop and at our cooperation partners’ facilities. Owners of zoocards can prolong their yearly tickets within 90 days of expiry at a reduced rate. All information concerning zoocards and ordering options.

Free admission for one person accompanying kindergarten groups of up to five children. A group of 6 children therefore allows a second accompanying person free admission.

For school groups (also pre-primary schools) the group size is 10 children – and from 11 children onwards two persons are admitted free of charge.

With a written confirmation from the management of the kindergarten or school an additional accompanying adult is admitted free of charge for integration groups. This confirmation must be shown at the ticket office.

Children pay from their 6^th birthday. Children under this age are admitted free of charge. The adult rate applies from the 19^th birthday.

There is however the family advantage package. This contains 2 adult day tickets and 3 children day tickets and costs 89 Euro. The tickets are valid for one year from the date of issue and may be used individually.

Journalists with a valid press card are granted free admission while exercising their profession. This does not apply to accompanying persons.

Childminders with the appropriate ID are granted free admission only from Monday to Friday while exercising their profession. Should the ID card indicate that the childminder also works at weekends then an exception will be made.

Employees of other zoos get in free upon production of their staff ID. Accompanying persons are not granted free admission.

The zoo is open daily from 9 a.m. – 365 days a year, also in winter and on public holidays. Closing times vary between 4.30 p.m. and 6.30 p.m. depending on the season. Please note that the Palace Gardens (Schlosspark) are closed shortly afterwards. Ticket office closing time and last entry time is 30 minutes before the end of visiting time. Some of the animal houses close earlier than the zoo itself. All information concerning opening times

If you are traveling by car, there are two park and ride sites just a few underground stations from the zoo. There is also a public car park at Seckendorff-Gudent-Weg where a limited number of parking spaces are available. Vehicle access is via Elisabeth-Allee. Disabled parking spaces can also be found here, as well as a charging point for electric vehicles. The route from the car park leads to the Tirolergarten entrance. Please note that the path down to the main part of the zoo from this entrance is very steep and is not suitable for wheelchair users.IMPORTANT: A two-hour short-stay parking zone is in force throughout Vienna from Monday to Friday. Parking permits for all public parking spaces must be purchased from a tobacconist or online (www.handyparken.at) in advance. Information on how to get there

Cars are not permitted in the zoo grounds. Special permits can be issued by the zoo management. Bicycles and electric carts may only be used by staff members.

Schönbrunn Zoo has three entrances.
The main entrance “Hietzing” is close to the U4 underground station Hietzing. The Schönbrunn Palace Gardens are reached via the Hietzinger Tor and then you just follow the pathway between the Palm House and the Desert House.
The entrance “Tirolerhof” is next to the parking area on the Seckendorff-Gudent-Weg and is up on a hill close to the Gloriette in the Schönbrunn Palace Gardens (about 5 minutes walking distance).
The entrance “Neptun” is in the Palace Gardens at the side of the Palace building close to the Neptune Fountain.

You can pick up your free plan of the zoo at the ticket offices or at one of the folder racks in the zoo. It shows where to find which animals, their feeding times and useful information about the infrastructure. You can also download the plan here.

If you would prefer to have the map of the zoo on your phone, here is our online map with details of all of the animals, the latest newborns and all the rest of the on-site facilities.

Dogs are not allowed in the whole area of Schönbrunn Palace Gardens, this includes the zoo. Trained guide dogs for the blind and assistance dogs (with ID card and recognition vest) are exempt from this prohibition.

No, the use of cycles, roller skates, inline skates, skateboards and the like is forbidden in the whole area of the Palace Gardens, which includes the zoo. Bicycles and electric carts may only be used by staff members.

Children`s walk bikes and bikes with a rim diameter of less than 30 cm (about A4 paper size) are tolerated. However in the event of an accident the zoo assumes no responsibility.

You are welcome to film and take photos for private use. Conditions for commercial use may be found here.

The Palace is only a few minutes’ walk from all three entrances. The quickest route is via the exit “Neptun” and then turn left.
Using the main entrance “Hietzing” just follow the asphalt path to the end and then turn right.
From the exit “Tirolerhof” just turn left to the Gloriette and then follow the serpentine path down through the Palace Gardens.
The direction signs in the Palace Gardens show you the way.

With the exception of the winter months you can also travel with the panorama railway. Infos about the panorama railway

For press enquiries please contact our press department. To press department

Journalists with a valid press card are granted free admission while exercising their profession. This does not apply to accompanying persons.

Let yourself be pampered at the zoo`s various catering establishments. There are not only snack bars but also a number of cafés and restaurants with their own culinary offers. The restaurant Tirolergarten and the Landtmann Park Café can be visited without an admission ticket to the zoo, all the others are solely for the use of zoo visitors. If you are already in the zoo and would like to visit the Tirolergarten or Landtmann Parkcafe please go to one of the three ticket offices and have your ticket stamped accordingly, so that you may re-enter the zoo. Zoo catering

The info centre by the main gate “Hietzing” is your central point of contact for all enquiries during the zoo’s opening hours. Here you will find not only pamphlets and brochures but also forms for complaints and suggestions. The info centre can be contacted at the telephone number 01/877 92 94-219.

If you have lost something in the zoo please contact the info centre at the “Hietzing” entrance. The info centre can be reached at the telephone number 01/877 92 94-219

Should you find lost property in the zoo please bring it to the info centre at the entrance “Hietzing”.

At the info centre by the main entrance gate to the zoo you will find lockers in the basement. These are free of charge, all you need is just 1 Euro deposit. The dimensions of the large lockers are 55x45x34 cm, the small lockers measure 44x41x35cm. Unfortunately there are no facilities for storing prams, pushchairs, scooters and walk bikes.

There are two zoo shops and several mobile stands which are run by the tenants “Wild Republic”. A selection of fluffy animals, books, children`s clothing etc. may be purchased here. The shop located at the “Hietzing” gate also has an entrance outside the grounds and can therefore be visited without an admission ticket to the zoo. The shops open daily at 10 a.m. and can be reached at the telephone number 01/877 20 52.

There is a first-aid station on Tiergartenallee (opposite the lions). It is open daily during zoo opening hours and staffed by employees of the Arbeiter-Samariter-Bund.

You can pay with your debit card or with a credit card from Amex, DC, Visa and Mastercard at all of the ticket offices as well as the catering establishments and shops. There is no cash dispenser in the zoo.

There are 9 drinking fountains with Viennese mountain spring water in the zoo grounds. Their locations are indicated on the zoo plan. These fountains are not available in winter.

All wash basins in the toilet facilities provide drinking water. Moreover there are numerous catering establishments in the zoo area.

Schönbrunn Zoo runs a panorama railway from mid-March to the end of October which enables everybody to negotiate the climb from the historical area to the “Tirolerhof”. It also brings visitors to all three zoo entrances.

1 train runs between the Elephant House and the “Tirolerhof”. 3 trains drive through the Palace Gardens and stop at all the sights. Information about the panorama railway

There are various possibilities for individual events such as company celebrations, weddings etc. More infos about the individual events

Children pay from their 6^th birthday. Children under this age are admitted free of charge. The adult rate applies from the 19^th birthday.

In order to fulfil the legal supervisory obligations children under the age of 14 are only permitted to visit the zoo in the accompaniment of an adult. Only with written permission from the legal guardian in which he/she assumes full responsibility may a child from the age of 12 visit the zoo alone.

Juveniles from the age of 16 may accompany younger children to the zoo, but only with the written permission from the legal guardian in which he/she assumes full responsibility.

The written permission may take the following form:

I,....................................................................... (name of legal guardian)  
of.......................................(address) assume full personal responsibility
on......................for a visit to Schönbrunn Zoo for the following child/children:
name.............................................   date of birth...........................
name.............................................   date of birth............................
name..............................................  date of birth............................
I have informed the child/children of the current visiting rules and regulations of the zoo.
date...............................    signature..............................

There is however the family advantage package. This contains 2 adult day tickets and 3 children day tickets and costs 85 Euro. The tickets are valid for one year from the date of issue and may be used individually.

Yes. The hand cart hire point is located next door to the beer garden behind the Hippo House. Here we have about 30 carts for hire. The rental fee is 4 Euros, and as a security you are asked to deposit 10 Euros.

From November to March the hand carts are only available at weekends, on public holidays, and during the Viennese school holiday periods. During the remaining period they are available daily.

Every toilet facility is equipped with a nappy-changing table.

Microwave ovens for warming baby food are available for use at the following locations: Gasthaus Tirolergarten, Kaiserpavillon, Cafe Atelier Nonja, Jumbo Grill, and the beer garden.

Childminders with the appropriate ID are granted free admission from Monday to Friday while exercising their profession. Should the ID card indicate that the childminder also works at weekends then an exception will be made.

Feeding the animals is forbidden throughout the zoo. Our animals are fed with carefully selected food, according to their needs.

Dogs are not allowed in the whole area of the Palace Gardens, this includes the zoo. Trained guide dogs for the blind and assistance dogs (with ID card and recognition vest) are exempt from this prohibition.

No, the use of cycles, roller skates, inline skates, skateboards and the like is forbidden in the whole area of the Palace Gardens, which includes the zoo. Bicycles and electric carts may only be used by staff members.

Children`s walk bikes and bikes with a rim diameter of less than 30 cm (about A4 paper size) are tolerated. However in the event of an accident the zoo assumes no responsibility.

Balls and balloons may not be taken into the zoo as they pose a threat to our animals, eg. danger of swallowing.

Approximately 8,500 animals live in the zoo. There are more than 700 animal species in the zoo (including invertebrates such as ants, spiders, jelly fish etc.).

There is no guarantee that you will see all the animals during your visit. The best time is in the morning, as many species are early risers and more active in the mornings.

An important factor of good zoo animal husbandry is that the animals have, just as in their natural habitat, an area they can retreat to. Should you not see an animal straight away, don`t forget that many occupy both an indoor and outdoor area which are connected to each other, so be sure to check both places.

Our petting zoo, close to the large adventure playground, offers kids the possibility to stroke miniature goats and sheep although these may also want to withdraw into their retreats.

There are special adventure vouchers for certain animal species, where you have the possibility of getting in close contact. But this is not offered for all animals. Further information about adventure vouchers here

You can pick up your free plan of the zoo at the ticket offices or at one of the folder racks in the zoo. It shows where to find which animals, their feeding times and useful information about the infrastructure. You can also download the plan here.

There are daily feeding sessions at the zoo which are open to the public. Feeding schedule

Please bear in mind that the feedings may sometimes be cancelled at short notice due to internal reasons. Thank you for your understanding.*currently not available

No, the zoo cannot accept any injured wild animals or unwanted domestic pets. Please contact an animal shelter, a vet or any other suitable facility.

No. Schönbrunn Zoo is a scientifically run institution. Our animals are not trained; they just enjoy living their natural lives. Therefore our animals never leave the zoo for photo shootings, events or the like.  

No. For reasons of species protection we do not pass on feathers, hides, whiskers etc. of dead animals. Having been examined at the pathological institute of the Veterinary University Vienna the animal carcasses are either donated to museums or are prepared for our own collection of teaching aids.

The zoo is always happy to receive donations. Alternatively, you can sponsor an animal to support the outstanding quality of care synonymous with Schönbrunn.

There are many jobs at the zoo which are carried out by volunteers. Jobs with direct animal contact are however only held by trained personnel. More information about the volunteers team “Zoo Aktiv”

Please direct any inquiries about including the zoo in your inheritance plan to our CFO Ana Haschka: contact

Current offers are to be found on the “Jobseite”

The zoo is owned by the Federal Republic of Austria. On January 1^st 1992 the “Schönbrunner Tiergarten Gesellschaft m.b.H.” was founded and outsourced from the federal administration. Since January 1^st 2020 Dr. Stephan Hering-Hagenbeck has been the sole managing director of this company. There is a supervisory board, an advisory board for zoo biology, zoology, and ecology as well as a support committee.

The total area of the zoo is 17 hectares. It lies in the middle of the 160 hectare Schönbrunner Schlosspark (Palace Gardens). Together with the Palace of Schönbrunn and its gardens the zoo belongs to the UNESCO World Heritage Site Schönbrunn.

Schönbrunn Zoo is the oldest zoo in the world. In 1752 Emperor Franz I, Stephan von Lothringen, the husband of Maria Theresia had a menagerie built around a central pavilion. Originally his menagerie of “rare animals” was reserved to the imperial family and noble guests. From the year 1778 it was also opened on Sundays for all “decently dressed persons”.

Today, Schönbrunn Zoo with its more than 2 million visitors yearly, has become a much-liked local recreation area and attraction for Vienna-tourists from all over the world. Over the last 260 years of its history, the zoo has changed from the Emperor`s menagerie to one of the most modern and beautiful zoos in the world but the imperial flair can still be felt today. The interaction of historical elements and modern technology give the zoo its special charm.

Approximately 7,000 animals live in the zoo. There are around 600 animal species in the zoo (including invertebrates such as ants, spiders, jelly fish etc.).

Approximately 90 keepers look after our animals. In total the zoo has on a yearly average approx. 259 employees, which represents 203 full-time equivalents.